Providing Phone Etiquette Skills for Customer Service Call Center TrainingToday's technology allows your business to handle more customer service calls than ever before. But when your staff lacks call management skills, the only thing you get from all that technology is the ability to serve more people poorly. That means losing customers - and profits. Phone Pro® has been helping call centers and companies make every call count with onsite, customized training programs since 1985. You'll find we have the most knowledgeable, energetic and inspiring trainers in the business, along with proven techniques that will help your employees enjoy their jobs and relate more effectively to customers or prospects on the very next call. Put all of this together, and we'll put an end to the notion that learning has to be dull. We'll show you in a fun, exciting and easy way how to put every call on the right track. Welcome to Phone Pro - It's the end of the boring training program!
Phone Pro provides telephone etiquette and skills training services that improve how organizations communicate with customers or clients via the telephone. The articles listed on PhonePro.org are a public service and of primary interest to call centers and contact centers. |
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What makes us different? Our onsite training programs are fun, interactive and customized to meet the challenges in your world. Our training programs deal with real and specific examples.....not general concepts. Invest in your most valuable asset - your people. Or...... if web based training is a better fit, we are happy to offer that too!
Excellent customer service skills are critical in maintaining and increasing your
customer base. It takes skill to make every customer's experience with your company a positive one for them...... and profitable for you. Our Tele-Service course is designed for everyone Inbound/outbound, internal/external, call centers, customer service, sales, help desk, technical support and receptionists.
Customer Service >>
Demonstrating the benefits of "relationship selling" over "script selling", our Tele-Sales course shows your staff how to incorporate the successful techniques that combine fun with reaching financial goals. This course is appropriate for several types of sales: Business to business, up-selling, cross-selling and everyone interested in providing great customer service as a part of every sale. Sales >>
If staffing or resources are limited and implementing a standard coaching program represents a challenge, then here’s another alternative! Your Phone Pro trainer can conduct One-on-One Coaching sessions while she’s at your company delivering training and also on a monthly or quarterly basis. 1-On-1 Coaching >>
Fine tuning your staff's existing skills is often the best way to maximize productivity, increase job satisfaction and enhance customer service levels. Tele-Styles is a fun and engaging course that shows your team how to adjust their approach for different customers in order to build stronger customer relationships. Personality Styles >>
In the customer's mind, the person that takes their call represents your entire company. Learning the basics of great customer service is vital for every company, big or small. Our customer service series of web seminars are perfect for smaller businesses as well as some existing Phone Pro clients. They are available 24/7 and are a great solution for fun, convenient and cost effective training. Web Seminars >>
Coaching maximizes your training investment and gives your staff an advantage by
reinforcing correct phone skills on a consistent basis. Our Coach-the-Coach and Effective Coaching courses are designed to teach effective and motivating coaching techniques to Managers, Supervisors, Team Leaders and anyone at your company with the responsibility of providing skill reinforcement and feedback. Manager Courses >>
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