Communication Skills and Telephone Etiquette Training Courses


Customized Onsite Training
Our unique training approach begins with an onsite pre-training observation and assessment to evaluate current skill levels and learn the "ins and outs" of your customer interactions. We then use what we've learned to develop customized training sessions that relate directly to your company, your industry and your people.. . . . in your language.

Our telephone skills and customer service training emphasizes relevant issues and situations that apply to your daily operations, so your staff returns to work with skills they can use on the very next call or customer interaction.

Training programs can also include anything from individual coaching sessions for staff members, helping supervisors become expert coaches to support your training investment on an ongoing basis, and a variety of special topic courses.  From customer service training to sales and coaching, our onsite programs have a lot to offer call centers and smaller businesses alike. 

Click to learn more about our onsite training courses:

• Customer Service
• Sales
• Coach-the-Coach
• Train-the-Trainer (Course Licensing)
• Stress Busters
• Personality Styles
• One-on-One Coaching
• Tailored Coaching

Onsite or Online - You choose!
At Phone Pro, we offer both onsite training and web seminars. While we have always believed that hands-on training equals better results, we also realize that some companies require different options. With that in mind, we use both training methods to help guide your staff through the call management process every step of the way! 

Click on any of the course titles to the left to learn more about our interactive, lasting and FUN programs……all designed to bring you training that works and set your organization up for success! 

In the classroom, or on the web.....you choose!