Coach-the-Coach will benefit everyone that is in a coaching or leadership position at your organization.  This includes Supervisors, Team Leaders, Managers, Directors, Department Heads and anyone charged with the responsibility that the techniques learned in a Phone Pro class are applied by the staff.

This workshop is the lasting reinforcement for Phone Pro's Tele-Service and Tele-Sales training sessions, and is only offered to companies that have already completed one of these courses.

What your coaches will learn:

• Differentiating between a personal style and a departmental standard
• How positive reinforcement can quickly change behavior
• The importance of “catching people doing things right”
• The difference between coaching and monitoring
• Giving corrective feedback without personally attacking the recipient
• The importance of specific and timely feedback
• Making coaching a welcomed activity within the environment
• How to determine which style of feedback is appropriate with each staff member
• How to create and productively use a coaching form

Putting your coaching program together is as simple as 1-2-3!

Step 1:  Observation/Assessment 

The Phone Pro trainer will sit side-by-side with your staff and listen to live calls.  This enables your trainer to deliver the program in your organization's language with relevant examples the staff can easily relate to. This day also includes a consultation with Management to discuss your goals and objectives. 

Step 2:  Training Days - Tele-Service or Tele-Sales

The entire course is seven hours and can be delivered in one day or condensed into half day sessions. It is extremely fun and interactive and results in positive behavior changes that you will see immediately. Our ideal class size is 12-20 students.

Step 3:  Coach-the-Coach

This is the next step after your staff has completed the Tele-Service or

Tele-Sales course.  It's the best way to maximize your training dollars long after your Phone Pro trainer has “left the building”. It's a very important component in our training and is the very best 'return on investment' insurance for your training program.  It will give your coaches the tools to provide the lasting reinforcement for the staff and will reinforce your company’s commitment to on-going staff development.

Call us at 800-888-4893 or email us and we'll help you design a coaching program that will keep your Phone Pro training alive and give your staff a real advantage!

40% of our business is from Repeat clients and another 25% is Referral.

Here's why!

"The Coach-the-Coach program has proven to be an invaluable source of direction, consensus-building, support and encouragement for our staff."

"On a personal note, ever since I went through the Coach-the-Coach training I have found it easier to help my employees reach their goals for proactive calls using the techniques in your program."

"The tools you left behind for our coaches are helpful and give us a framework in which to improve and maintain our quality coaching program."

"We have already moved into the coaching and monitoring phases to ensure that Phone Pro techniques become the norm.  The investment was, and is well worth it."

"Currently we meet weekly with the coaches to calibrate our call coaching, helping every phone rep stay up to speed and fine tune those skills and tools given in the initial training.  This format will help us to continue to get better every day."