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Tele-Sales
Call Center Sales Training,
Relationship Selling
Do you walk around your company or call center hearing your agents deliver lots of information about your products and services, yet the sales figures aren’t reflective of all the talking you hear?
...Or...
Do you have agents that are simply afraid to sell? They are happy just doing the Customer Service portion of the job? They're hoping that the customer will ask "By the way, what other products are you selling?"
PHONE PRO’s Tele-Sales course is a customized seven hour course that takes the fear and mystery out of selling. Delivered live at your facility, it is an interactive program centered around relationship
selling and teaches positive phrasing
techniques to improve communication and customer response.
We’ll explore the art of asking the right questions with the skill of listening for
the cues that uncover the prospect’s hidden needs, wants
and fears. Customization for your program is developed through
an onsite observation, which allows for real
life examples to be woven in and demonstrated throughout the
training. Your staff will be provided with specific and practical
sales techniques they can use on the very next call!
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This training is appropriate for a variety of sales professionals in virtually any industry. This includes inside sales teams, field sales reps that do prospecting via the phone as well as customer service reps who are now being asked to offer additional products or services. Your staff will learn how to:
And...
With Phone Pro’s Tele-Sales course, your staff will uncover the secrets of proactive selling via relationship building.
Putting your sales program together is as simple as 1-2-3! Step 1: Observation/Assessment The Phone Pro trainer will sit side-by-side with your staff and listen to live calls. This enables your trainer to deliver the program in your organization's language with relevant examples the staff can easily relate to. This day also includes a consultation with Management to discuss your goals and objectives. Step 2: Training Days The entire course is seven hours and can be delivered in one day or condensed into half day sessions. It is extremely fun and interactive and results in positive behavior changes that you will see immediately. Our ideal class size is 12-20 students. Step 3: Coach-the-Coach (optional) What’s the next step after your staff has completed the Tele-Service course? Check out Coach-the-Coach – it’s the best way to maximize your training dollars long after your Phone Pro trainer has “left the building”. It's a very important component in our training and is the very best 'return on investment' insurance for your training program. Call us at 800-888-4893 or email us and we'll help you design a program that will teach the call center sales skills that will bring fun into selling!
40% of our business is from Repeat clients and another 25% is Referral. Here's why! "You met and exceeded each of our expectations and training needs with excitement, energy and rememberable concepts." "Instead of scripting and dictating, Phone Pro allows agents to express themselves in their own personal styles. This gives them more control over and comfort with the conversation and makes them sound natural instead of forced. We have heard the difference in only three days." "As a management team, we were impressed with the insights you gleaned from the day of side-by-side observations and how well you were able to target the training's emphasis on those things most needed for our specific organization. It was not a one-size fits all approach." "Call times are coming down and the CSRs are developing confidence. We're just starting to reap the benefits. Enthusiasm is pretty high, and we're changing our culture in the process." "Not only did you provide us with valuable information, but you went one step further by demonstrating to us exactly why the methods are proven to be successful. Well done!"
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