Team Building Workshop for Personality & Communication Style Recognition by Phone Pro

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Tele-Styles
Communication Style Preferences

Contrary to popular belief, treating others as you want to be treated really isn’t the best practice when it comes to communication styles, because it assumes that everyone is just like YOU. Think about it....some people want lots of human interaction, while others want "just the facts"; some people crave details while others are paralyzed by them. These differences can make communicating with each other a challenging experience. Communication is an art and mastering that art can be the key for building stronger customer relationships.

PHONE PRO’s Tele-Styles course is a fun and engaging four hour program delivered onsite at your facility that enables your staff to better recognize each customer’s style preference cues and then customize communication for greater customer satisfaction. Your staff participates in exercises which zoom in on their own style preferences and identify the unique ways they prefer to exchange information. Knowing this, your phone staff will experience a higher degree of success when they are able to recognize and adjust interaction to your customer’s preferred communication styles.

This workshop will benefit anyone that interacts with your customers and fellow staff members. Basically, it's perfect for everyone that is interested in learning more about their own personality type and how to relate more effectively to their co-workers and customers.

What your staff will learn:

To identify communication style preferences
Tools to identify and respond to customer needs and create better customer relations
Better time management for each call
Methods to appropriately appeal to customer interest
Improved self-satisfaction by being a better communicator
Increased unity within a team dynamic
To recognize important communication signals more clearly
Heightened team awareness in order to value and work with the strengths of others and assist in working more productively to accomplish common goals
Techniques to avoid the monotony of explaining the same things over and over again

Putting your Styles program together is very simple!

Step 1: Style Training Workshop

The workshop is four hours and is extremely interactive and fun. There are a lot of group activities and exercises designed to easily guide participants toward learning their own personality styles and those of their co-workers. Expect a lot of fun, laughter and "ah-ha" moments in this workshop! Larger groups are better, so our ideal class size is 10-20 people.

Call us at 800-888-4893 or email us and we'll help you put together a workshop that will help you increase your customer and employee satisfaction!

"This class showed me that people are different and how I can relate to them better."

"Excellent workshop - strategies and techniques to increase communication and effectiveness with callers."

"Lots of great information - I am now more informed on how to work with my co-workers."

"This was very eye-opening!"

"This was fun and informative - loved it! Helped me understand customers better."

"Much more than I expected! It was beautiful to see how people prefer different styles than others."

What is Tele-Styles? How does it differ from Tele-Service?

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We'll send you a brochure or you can call Phone Pro directly at 800-888-4893 and we'll discuss how customer service and sales telephone skills training will benefit your company.
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Have questions? Call 800-888-4893 or email us today for more information on how telephone skills training for customer service and sales will benefit your company.